Frequently Asked Questions
Click on a question to see the answers.
You can place an order by one of the following ways:
1. On the Ordering Page click Add to Cart button and follow the directions.
2. Clicking on IMMUSIST™ ADVANCE bottle pictures throughout the site and it will take you to the ordering page.
3. Call Toll Free 1-888-702-3315 or International Toll Free 011-1-888-702-3315 to place your order.
How can
I pay for an order?
We accept Visa, MasterCard, Discover Card, American Express,
PayPal, and Money Orders in U.S. dollars.
Can I purchase IMMUSIST™ ADVANCE and have it delivered to a third
party?
Orders can be mailed to third parties within the U.S. When
placing your order in the section asking where you would like your
order mailed to, fill in the third parties name and address you
would like your
order to be mailed to in the U.S. U.S. customers that would like to
place an order and have it shipped Internationally please call Toll
Free 1-888-702-3315. International customers placing orders online
can only be mailed to the customer that is placing the order.
International customers that would like to place an order and have
it mailed to a third party please call Toll Free 011-1-888-702-3315
to place your order. If you have a question, please call Toll Free
1-888-702-3315 or International Toll Free 011-1-888-702-3315.
How do I know if you received my order?
If you submitted an email address, you will be sent an email
from service@paypal.com with the subject
heading: “Your payment to IMMUSIST ADVANCE” notifying you with
information about your order.
How do I change or cancel an order?
We cannot change or cancel an order that has already been
processed.
International Customs, Duties, Taxes, Fees Levied and Clearances?
International Customers are responsible for any Customs, Duties,
Taxes, Fees Levied and Clearances on any transactions that are
purchased and require shipment outside the United States. The
recipient of an international shipment may be subject to such
customs duties, import taxes and fees, which are levied once a
shipment reaches the recipient's country. Customs policies vary
widely from country to country and are the purchaser’s sole
responsibility. Orders are mailed out by United States Postal
Service (USPS.com) First Class International mail and will arrive
between 10 to 30 days.
Where is IMMUSIST™ ADVANCE available?
IMMUSIST™ ADVANCE is available through this web site, or Toll Free 1-888-702-3315. Plus, a growing number of Health Care Providers, Distributors and Associates have it available.
Is IMMUSIST™ ADVANCE a dietary supplement?
Yes.
Is IMMUSIST™ ADVANCE manufactured in the U.S.?
Yes.
Do I have to take IMMUSIST™ ADVANCE with meals?
No, it can be taken with or without food.
How long will a 1 oz. bottle of IMMUSIST™ ADVANCE last?
Suggested Use: Mix ten (10) drops (0.5 mL) in 8 fl. oz.’s of
water or juice up to twice daily or as
recommended by your healthcare provider. There are (60) sixty
servings in a 1 oz. bottle, (10) ten drops
per day will make it a (60) sixty-day supply, (10) ten drops twice
a day will make it (30) thirty-day supply.
What are Surfactants?
The human body contains surfactants. At about six months into
gestation and throughout one's life, the body produces surfactants.
Immune System health can affect this complex process. Surfactants
have an excellent health profile. Many surfactants are either
naturally occurring or made by simple modifications of natural
compounds. Surfactants, also called surface active agents, when added
to a liquid, reduces the surface tension, by penetrating the water
molecules and thus reducing the cohesion between them. Cohesion and
adhesion are two important water properties that describe how water
molecules interact with each other and how water interacts with
everything from plant leaves to your own body. Cohesion means that
water likes to stick to itself, and adhesion means that water likes
to stick to other things, so by reducing the cohesion it makes the
molecules slipperier, thereby increasing its spreading and wetting
properties. For more information, please refer to our Products
Page.
How quickly will my order be mailed?
Orders received are normally mailed within 24 hours of receipt.
What is the delivery time for First Class Mail?
US - First Class Mail 2-5 days. International - First
Class International Mail 10 to 30 days.
Do you offer priority mailing or special mailing requests?
Yes, there will be an additional fee. Please call Toll Free
1-888-702-3315.
How do I know that my order has been mailed?
When you place an order, you receive an email from
service@paypal.com with the subject heading
"Details on your IMMUSIST™ ADVANCE order" notifying you that your
order has been mailed together
with a tracking number. If you have questions call Toll Free
1-888-702-3315.
How can I track my order that's been mailed?
If you submitted an email address, you will be sent an email
from service@paypal.com with the subject heading: “Details on your
IMMUSIST™ ADVANCE order” notifying you that your order has been
mailed together with a tracking number. To track your package, go
to United States Postal Service USPS.com and in the Track & Confirm
box type your tracking number. If you need the tracking number on
your order, please
Email our Ordering Desk and we will
send you the tracking information or call Toll Free 1-888-702-3315
to receive your tracking number.
When I tracked my package
there is missing information?
Sometimes up to date tracking information scans are not
available. This may be due to the timing of the tracking scan
database updates by the carrier. If the estimated delivery date for
your package has passed and your tracking information hasn't
changed, please allow an additional day or two for the package to
be delivered. Usually, packages arrive on or shortly after the
estimated delivery date. If you have questions, please call Toll
Free 1-888-702-3315 or
Email our Ordering Desk.
How do I find a missing
package that shows as Delivered?
Tracking information will sometimes show that your package has
been delivered, but you haven’t yet received it.
1. See if someone else accepted delivery
2. Look around the delivery location
3. Look for a notice of attempted delivery
Contact United States Postal Service in your area and have your
tracking number or delivery confirmation number available.
What do I do if there is a mailing error in my order?
Should you experience an issue with your order, please
Email our Ordering Desk or call Toll Free 1-888-702-3315.
What if I did not receive my order?
Should you experience an issue with your order, please
Email our Ordering Desk or call Toll Free 1-888-702-3315.
Reasons for undeliverable packages?
There are many reasons that a package may be returned to us as
undeliverable.
1. Incorrect Address: If the address is incorrect or outdated, the
package is typically returned to us by the United States Postal
Service or the unintended recipient.
2. USPS Does Not Deliver to the Address you provided: United States
Postal Service does not deliver to some addresses. If you have a PO
Box address, it’s best to use that address for your IMMUSIST™
ADVANCE orders.
3. Failed Delivery Attempts: United States Postal Service makes up
to three attempts to deliver a package. After three attempts, the
package will be returned to us.
4. Damaged During Transit: If a package is damaged on its way to
you, the United States Postal Service may return it to us without
attempting delivery.
5. Refused by Recipient: If the recipient is not expecting a
package, they may refuse it if they believe it was sent to them in
error.
No returns or refunds – all sales are final. We will not accept or process for refund any packages marked "Return to Sender."
What if the product arrived damaged?
Save the package and all contents, and notify us by calling
Toll Free 1-888-702-3315 or
Email our Ordering Desk
Yes. Please call Toll Free 1-888-702-3315 or Email Us for more information.
How do I order IMMUSIST™
ADVANCE for resale?
Please call Toll Free 1-888-702-3315 or
Email Us for more information.
What Resale Literature is Available?
Product brochures are provided upon request.